DuPratt Ford Dixon Service

The service department performed several recall updates- all while I waited in their comfortable lobby. They also changed the oil and rotated the tires. My third brake light (the one up high) was out and I asked them to check that as well. While the oil, tire, and recall service was accomplished, the brake lights remained incomplete. This trip was more a triple than a home run.

I took my F 150 in to have a mirror replaced. The service department was courteous and efficient. As the repair was covered by warranty, I was given a rental car so I didn't have to spend the day at the dealership. Staff contacted me later to make sure the repair was done to my satisfaction.

The people were nice, they communicated well, but when I got my car back, there was a piece that hadn’t been put back before they tried to turn it over to me in the backseat, and now, 5 days after it being returned the windshield washer fluid light is on. I’ve owned my brand new 2025 Maverick for a total of 2.5 weeks and only been able to drive it for 1.5 weeks. Seriously. It’s a small thing, but one I would have expected to have been addressed while it was in the hands of the technicians since the paperwork indicated a multipoint inspection including fluid levels was done. It wasn’t indicated as low on the paperwork.