Bank of the West

Had a lovely experience at this location. My 'home' location has been short staffed, so I scheduled to meet with Jovanny at this location and had a great experience. He answered all of my questions and was able to help us set up new accounts. Many of the reviews complain about the lack of staffing, and while its true many location are under staffed, this is not the fault of the day to day employees, even if it is their burden. Jovanny truly took the time to make sure we understood and I look forward to working with him again. Please let him know he is appreciated!

Rating for this branch only. Sarah M. Goes above and beyond for every customer and her example should be your corporate model since your call center almost drove me away from your banking institution. She takes service to a level rarely seen in your company, especially outside of this branch. Thank you and AAARG!