5 Star Review By Jennifer Skufca
Joel, I am truly sorry to hear about your terrible experience, I’m certain it was a solitary issue, because the “Senior Officers” I know are courteous and informative, and nothing like you’ve described. The president is the most sincere and kind man I know; I’m sure he had a good reason why he was unable to respond to your messages. Is it possible that unseen circumstances got in the way of communication? That does happen, you know. I, too, get upset when people don’t call me back, but I also realize sometimes there are reasons that you just can’t see. I had a really bad experience with my phone company (more than once), but I had the presence of mind to know that I can’t judge the whole business from my own experience with a couple representatives! It is truly unfair to judge any business/owners by employees who come and go. As many who do come and go (which is the nature of the industry), many loan officers have been here for years and even since the inception of the company decades ago. There’s a pretty solid team at Alliance. Bill, the CEO, has been serving Colorado homeowners since 1958 and still comes to the office. There’s a lot to be said for that. To boot, Alliance Guaranty Mortgage has had a long-standing Gold Star status with the BBB and has received many awards, year after year. The success of the company is not a reflection of poor customer service (although in any business it unfortunately occurs from time to time), but instead the success of the company can be attributed to a long history of outstanding customer service and mortgage products. On the company website’s testimonial page there are numerous praises for Alliance Guaranty Mortgage and its Senior Officers. Again, I’m sorry you had a bad experience. Alliance is committed to strive for excellence and hopes to have more satisfied customers and will do its best to close the gap (of the small percentage) of poor experiences like your own.