1-Star Review of A&G Rental Management LLC

Shockingly unprofessional, unreliable liars. Stay far away. I moved in to a home in 2015 that had been left vacant for about two months. During the initial showings, I made detailed notes of all of the issues that would need to be resolved before we moved in, and I sent that list to the management by email (and the list was acknowledged). We were promised that everything would be taken care of before we moved in. When we moved in, ZERO of the items that we requested had been fixed. The home was filthy, and I mean FILTHY. The upstairs shower was disgusting and covered thick with mildew. The downstairs shower was terribly stained with broken tiles. The yard was so filled with debris and overgrowth that it looked like the home had been abandoned for YEARS. There was plywood nailed to the ceiling in a bedroom (which was never fixed in 12 months). We got two sets of keys for three tenants. There was JUNK LEFT EVERYWHERE by the former tenants - coolers, chairs, bicycles, pallets, in the yard and the garage. We asked for the junk to be removed and never received a response after multiple messages about it. We had to call and email again and again to get the repairs taken care of over several weeks (but the junk was never removed). They have an online system to submit maintenance requests. I used it about five times throughout the year, and every single time my submitted request was ignored. I always had to email or call. Why advertise a system that doesn't work? After we moved out, the real antics started. First of all, remember that junk I mentioned, the junk that we asked them to remove and got no response for ever? They charged us 300 DOLLARS for "leftover junk and debris". Can you believe that? It was there when we moved in, we asked for it to be removed, and they charged us $300 for it when we moved out. They also charged us to to repair a doorknob that was so old that it was literally disintegrating, yet somehow it was our fault and our burden to replace it? Classic. We cleaned the house thoroughly over multiple days. The house was as clean as we could get it after a collective 30+ hours of cleaning. A&G, of course, charged us hundreds of dollars in cleaning fees, and the inspection report contained OUTRIGHT LIES. For example, the downstairs bathroom was cleaned spotless over an entire day, including the ceiling, corners, scrubbing, everything. It was really, really clean, and the upstairs bathroom got the same treatment. I took photos to prove it. Surprisingly, the inspection report read, "The bathroom wasn't even touched." That, I'm afraid, was a blatant LIE intended to embezzle money from our security deposit. When I disputed the charges, A&G eventually conceded that the charges were bogus and promised to issue a partial refund of the money they confiscated from us. It took 4 1/2 months of calling, emailing, and prodding for them to actually cut a check. 4 1/2 months! If I hadn't kept on it and messaged them again and again, we would have simply been swindled. I could go on and on. Avoid A&G if at all possible. They will take your money and run.