1-Star Review of A&G Rental Management LLC

I’m sorry to have to say this, but do not use A&G Rental Management as a renter or owner. I’ve been an owner with them for 4 years and was very pleased with their service for 3 of those 4. But in the last year, and especially the last 6 months, they have been grossly incompetent and negligent. Here’s a summary of some of the worst of my experiences with them. Poor communication: They don’t return phone calls or emails, sometimes for a week or more. I asked for some specific information and received part of it 3 weeks later. I never received the rest. Incompetence: There was a renter with 4 young children in the house for three years. When they moved in, they indicated on their checklist that the interior paint was in good condition. When they moved out, it was in poor condition, and it cost me $3463 to repaint. A&G was unable to negotiate a single penny from the renters to help with that cost. It is my responsibility as an owner to pay for routine maintenance, but the damage was more far more extensive than routine. Negligence: In early November the renter found water leaking into the garage from a shower in the bathroom above. A maintenance company came out, diagnosed the problem and submitted an estimate to A&G for the repairs. In early December I walked through the house with the A&G property manager, the renter and the maintenance man. We all discussed the shower leak, as well as a number of other maintenance issues. A week later I sent the list to A&G reminding them of the issues and asked them to move quickly on the repairs because I was selling the house. Two weeks later I called the property manager to check on his progress, and he had done nothing. He had received the estimate for repairs 6 weeks earlier, had seen the leak 3 weeks earlier, had received my email 2 weeks earlier, and still had done nothing. A&G left a renter with a non-functioning shower for 2 months before it got repaired, and by then, the water damage was much greater, so the repair cost to me was much higher. Unbelievable! It’s too bad that the business is falling apart, but owners and renters are suffering as a result. I am so happy to be finished with them.