Hiring any type of contractor to perform work in your home can be a daunting task, and narrowing down the perfect one can be overwhelming. We’ve put together a list of the top 5 questions you should ask before you hire a window cleaning company to hook you up with their service

  • What Does Your Service Include
  • Are you Insured?
  • How Long Will the Appointment Last?
  • Do I Need To Be Home During Service?
  • How Far Out Are You Scheduled?

What Does Your Service Include?

Window cleaning companies vary in what is included in their service.  Some companies will include track cleaning and screen cleaning, while others classify those services as “add ons.” The best time to learn what is included in the service is before you hire the company.  Finding out what is included ahead of time avoids unmet expectations during or after service.

Are You Insured?

Most companies will carry a general liability policy, which will give you peace of mind if there is damage done to your home during service.  Additionally, if any technicians are injured while working on your property, a general liability policy will cover medical expenses.

Finally, companies who carry insurance demonstrate a commitment to their business, and a commitment to you as a potential client.  Be weary of hiring a company who may offer a lower price, but is not insured.  The savings may be short-lived, if, after the service, you end up with repair costs or taking on the responsibility of someone else’s medical bills.

How Long Will the Appointment Last?

This is a vital question to ask.  The last thing you want to happen is for your window cleaners to feel rushed because you don’t anticipate the length of time the service will take, and you’ve scheduled an errand before they are finished. As window cleaners, we want our clients to know how long our service will take so that our technicians can spend the right amount of time making each window look its very best. From the window cleaner’s perspective, we want to spend ample time on every window to make it look its very best, so that you will get the most benefit from our service.

Do I Need To Be Home During Service?

This question ties closely with the previous one.  Often when clients hire us to clean only the outside of our windows, they assume that we will not need to access the inside of their home. Most of the time, we still need to access the inside of the home to remove screens.

You may be comfortable with the technicians being in your home while you are away.  However, if you aren’t, then make sure you schedule the appointment during a time when you can be home.

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How Far Out Are You Scheduled?

Finally, you’ll want to know when, if you hire the company, they are available to serve you. you have an event in a week, but the company is 2 weeks out, you’ll want to decide if the company is still the best fit for you.

If you have your heart set on a particular company, and they can’t get to you soon enough, offer to pay extra if they would be willing to squeeze you in.  An offer to pay extra will let the company owner/staff know that you value their calendar as much as you value yours.