I had Western fix a crack in my daylight basement concrete wall that would leak whenever there was a very heavy rain. It wasn't an emergency situation so I gave the guys plenty of time to schedule me in. On the day of the work the repairman arrived on time. Assessed the issue, laid down plastic sheets to keep from tracking anything in even though I told him not to worry about some dirt in the basement. The repair work started at about 8:30am and he finished a little after 1pm. The work done looks great and I'll assume from what I can see it will hold water during the next big winter rain storm. But it's almost spring now and it may be months before we see enough rain to actually test the repair. I'm completely pleased with the work done so far.