Do Not Recommend

I have been going to Tualatin Modern Dentistry for over 2 years and while the initial experience was good, the recent visits and treatments have been far from satisfactory. I underwent dental implant treatment here, and the process was plagued by repeated scheduling issues, poor coordination, and what felt like a lack of preparation. My stage 2 procedure was rescheduled multiple times because the office did not have the correct parts and equipment ready. During one appointment, I was numbed by the surgeon only for the procedure to be halted because the necessary abutments were not available to him, despite the office having previously evaluated my case and having the correct parts in stock. The problems continued during the crown phase of treatment. Appointments were repeatedly rescheduled due to issues with the crown fabrication and other office-related delays. When the crown was finally placed, the procedure felt rushed and was significantly more painful than I expected. The crown fit was also not correct, requiring yet another appointment for adjustments. I was also disappointed that a cleaning was performed by an assistant rather than a hygienist without prior notice. The cleaning felt incomplete, and routine periodontal measurements that had been performed at previous visits were not done. The cumulative effect of these issues was a substantial amount of lost time, missed work, inconvenience, and frustration over many months. After documenting my concerns and requesting a partial refund due to the repeated office errors and treatment delays, my request was denied by the office manager. I understand that complications can happen in any healthcare setting. What matters is how those issues are handled. Unfortunately, my experience was that repeated mistakes occurred without meaningful accountability or resolution. Based on my experience, I cannot recommend this office and will be transferring to a new dentist office.