1-Star Review of The Plumbing Works

Have you ever called to schedule an appointment with a company and when you do, you expect them to call, text, or email confirming that they will be showing up, right? Well not with this company. Not only do they just show up to your home without calling or confirming a date and time but they call you a liar, a flake, and tell you to change your first name before hanging up like a rebellious teenager unable to get a word in. This is the owners behavior I just described. I can see where his staff get it because before receiving this display of lack of professionalism from the owner Doug Cedar, I received the same disrespect and immaturity from his so called manager Doug Schirmer who at first stated I left a voicemail saying I did "not" want a confirmation call. When I ask for this voicemail to be sent to me he agrees but continues to argue that he did call me and left me a voicemail. Not only do I not have a missed call or voicemail but after confronting Schirmer in his last statement claiming I said I needed no confirmation, l asked why he is now claiming he did call. Schirmer called me a liar and still did not send me the voicemail he claims I left at this point. The owner then said that when they called me a woman answered the phone and said to not call again. I live alone with no kids so that “call” was never made to me. The owner was trying to find any reason to not take accountability for their mistake and lack on how to be a professional company that knows how to dial the correct phone number. If these actions show the kind of work that they put into your home, I think I'm the lucky one to have dodged a bullet with this place. Save your breath and your time. Doug Schirmer wants to say he's not going to sink to my level when he's sunk even lower. Continues to act outside of a professional manner, I mean what kind of response is that for a "company"? I left not one but two voicemails asking for a call back and one saying quote "Please return my call if you need me to talk to you on the phone to reschedule it, if not please reschedule me. Will not be available tomorrow morning anymore". I did NOT once say there was no need to call me back. Not only did I not receive a call back, message, email, or much less a voicemail to confirm but I have Schirmer emailing me quote "You are cherry picking, listen to what comes after that. And, you can do reviews as I can respond to them. Just like I can review a garage band if I like." First of all, I'm not part of a "garage band" or a band at all. Second of all, interesting choice of words to say to a Hispanic. After telling me to change my first name? Telling me I'm "Cherry Picking" huh? Immature, unprofessional, and dishonest. Not only that, but Doug Schirmer told me on the phone that Doug Cedar was the owner when I'm seeing owner next to the name Doug Schirmer in reviews. The dishonesty and lack of integrity is showing the fear of accountability again. How truly sad it is to see a band and company pay for the actions of this one. Schirmer is now blindly connecting my name to other bands and companies who share the same name and leaving false bad reviews on them. But that's okay, I have contacted those who share the same name as I and updated them on the situation and Schirmer's information. Also blaming it on me or other companies for every bad review they receive is comical, embarrassing, and low. Like I said before, fear of accountability. Reporting my review to Yelp to get my evidence removed says a lot, but attempting a scare tactic like stating my review is illegal speaks louder. Please educate yourselves. Happy New Years The Plumbing "Works". Just look at the overwhelming negative reviews on this “company” on Yelp and Google not treating customers with any importance or more importantly respect. I strongly encourage looking elsewhere. Stay away from this business.