State Farm Insurance Exceeds Expectationsions!

On September 27, 2023 I was rear-ended while stopped at a construction site. I attempted to call the other driver's insurance which he had provided. It was very confusing. The agent didn't appear to think he could help me. I talked to 3 people. Finally, one person said they were sure the person who they were transferring me to could help. The person was not available. I left a message, but realized I needed help. The truly wonderful Jennifer came to my rescue! She and another person literally stayed on the phone with me until they found a tow company so that I could get home. We are a one car family. They ordered a rental car, made sure the tow company could take the car and me. I knew from the first contact with Jennifer that her customer was sincere! Thank Jennifer and State Farm for this level of attention!

Written by Cheri P. on October 13th, 2023

More of Teresa Lulay Insurance Agency's Reviews

5 Star Review by George P.

Thank you so much to Jennifer and the State Farm Team for getting me the best rates around. I really appreciate working with Jennifer for making the whole process easy. If anyone needs auto insurance …
~ George P.

5 Star Review by Ken P.

I've been with State Farm for over 30 years, nuff said!!
~ Ken P.

5 Star Review by Jessica H.

Jennifer was very helpful and responded promptly to questions that arose. I would highly recommend working with here for your insurance services.
~ Jessica H.

5 Star Review by Cah B.

Jennifer was amazing. She was fast, efficient and she cared, a rare quality. She was so kind and knowledgable. Highly reccomend this insurance agency. Customer service was impeccable! Thanks jennifer…
~ Cah B.

5 Star Review by Amy M.

I’m so grateful for Jennifer and Teresa! I called several agents in town for a MediGap health plan and these ladies went the extra mile to sign me up! They faithfully followed up with me. Not only k…
~ Amy M.

5 Star Review by J T.

I just wanted to say thank you! I have been a customer with Teresa Lulay for so long and she has made me feel like I was Part of the family at State Farm. Jennifer you are so great for all you do! T…
~ J T.

5 Star Review by Marty D.

When I moved to Salem Oregon 4 years ago, there were a lot of Insurance choices to be made. I went with Teresa Lulay and have zero regrets. She and her team have been of great help over the years help…
~ Marty D.

5 Star Review by James R.

Excellent service, always quick and helpful.
~ James R.

5 Star Review by Sandi A.

Great customer service and response to request for rate review. Much appreciated in today’s climate!????
~ Sandi A.

5 Star Review by Greg Q.

I highly recommend Teresa and her team to meet your competitive insurance services. I have been a client with Teresa and her team for more than 30 years now. The team goes above and beyond to meet m…
~ Greg Q.
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