Bait & Switch Deceptive Pricing
https://www.bbb.org/us/or/salem/profile/beauty-salon/salon-554-inc-1296-22673525 I was berated, humiliated, and scolded by a red-faced owner in front of a salon full of guests for inquiring PRIVATELY via email months ago about some policies/practices w… Keep Readinghich I found questionable, particularly the fact that they charge 25% more on the weekend without notifying the client. THIS IS THE EMAIL FROM 8/12 THAT SPARKED THE OUTBURST (not buyer's remorse) Hi, Sara Each time my fiance and I have been to your salon, we have had great haircuts and excellent customer service. Three of those times, there were discrepancies with the costs once we went to checkout. The first time, he was charged an additional $17 for a blow dry service that was not done. Luckily, I looked at the receipt and it was put on his account for a future credit. The second time after receiving a deluxe DevaCut, I was asked to pay almost $30 more at the register despite there not being any signage in the salon, disclosure on the website, mention in person, or on the appointment confirmation page. When I showed the kind soul at the register a screenshot of my appointment confirmation with the fees, it was corrected. Today I got a perfect Express DevaCut with Ellie. I budgeted $55 for the service, which I verified when I called, however when it came time to pay I was told the service was $63. At the time that I made the appointment (and still on the website right this second) Ellie is listed as a Level 4 stylist with a fee of $55. At checkout I was told that there had been a meeting yesterday and Ellie was now a Level 5 stylist making her fee $60. The understanding lady at the register was put in a very awkward position due to these multiple discrepancies however she corrected the issues based on the website today. That being said, where did $63 even come from? Being overcharged once is a fluke and twice is a bit much but a third time reeks of deceptive practices. Thank you for your attention to this matter. Respectfully Response from the owner 3 weeks ago Hi Angela, I want to make sure we have an open dialog and be transparent as you have now made this public. Yesterday when you came in you had booked with Sara for what you said was "the best stylist with expertise". Your reasoning was due to a horrible haircut from Portland 3-4 weeks ago. As we talked durning your consultation, you were all over the board with different ideas of what your hair needed. Red Flags went up. I told you frankly that what is happening here is the classic case of a client then leaving here and calling back saying we didn't fix your problem you came in with, that we didn't create." I laughed and said trust me I've seen this before and I train my stylist how to look for this. the Red Flags. As the professional I recommended a few options to which non were going to be a haircut as that would leave you with virtually no hair. You jumped from what would a gloss cost, what about this what about that. What would you charge me if i did nothing for the hour i book? Again Red Flag, I assured you I would then just charge for the time you booked, and Flag you in the system. After I put you under the dryer to process with a deep conditioner. I looked through your history and noticed a pattern of unhappiness and partial refunds after 3 difference services this past year all with lower level stylists. Now fully aware of the conversation we had during our consultation, and the Red Flags I felt were now confirmed. I pulled you aside privately to talk to you and inquire to your history and find out why you keep coming back, I wasn't about to be your 4th time trying to get something for nothing. You have now been blocked from our salon as you have a history of buyers remorse.