Did Not Provide the Service I Requested. Yet Charged Me Anyway.

Sent an underground leak detection person that I requested. Called Proline looking for someone to detect an underground water main leak. She said that they had someone with detection equipment who could find my leak and made me an appointment. 6 days later, a Proline service person showed up with no equipment or intention to find the leak. He just gave me an estimate for their leak detection person to come out and charged me $130 for his service call. I called Proline and requested a refund because I did not get the leak detection service I requested. The lady said she would listen to the phone call, talk to someone who could authorize a refund and call me back. Never heard anything back. They obviously don't intend to make any corrections.