1-Star Review of Premier Family Dental

If I could give zero stars, I would. Four years ago, my husband had several procedures done here that we were told were “necessary.” Shortly after, we received an astronomical bill — and were told insurance didn’t cover it. After multiple phone calls and a ridiculous amount of back-and-forth (all initiated by me), we discovered the claim had actually been denied due to their poor documentation, not because it wasn’t covered. Instead of taking accountability, the front office repeatedly tried to tell me it simply “wasn’t covered.” Only after persistent follow-up did they correct their documentation and resubmit properly. It should not take that many phone calls from a patient to get a basic insurance claim handled correctly. That experience alone was enough for us to leave and find a more competent practice. Fast forward four years. I now have a fantastic new dentist. When I recently had a crown come loose, my new dentist discovered that this office had cemented the access point shut, making a simple repair far more complicated than it needed to be. Had the timing been slightly different, insurance would have covered a full replacement — but because of how it was done, we’re now stuck in a frustrating gray area. I called simply to confirm the date of the original procedure. Instead of professionalism, I was met — yet again — with rudeness from the front office. Rather than answering a straightforward question, they brought up a $100 write-off from four years ago and told me I was welcome to “pay it if I wanted to.” Completely irrelevant and wildly unprofessional. The pattern here is clear: poor documentation, deflection of responsibility, and an incredibly unhelpful front office staff. Dentistry is expensive and personal. Patients deserve transparency, accountability, and basic respect. We received none of that at this office. Proceed with caution.