In-person experience has always been great. Recent experience with their online system for the first time leaves a little bit to be desired. System is clunky, and allowed payment checks to go out from a closed account, resulting in fees and hassle.
Whew. Not much shocks me at my age, however the posted reviews of pioneer trust just don’t line up with my personal banking experience of them over the last 40+ years. Not one to post personal financial business I must say that this is a financial institute people. It’s a banking relationship. I do my part and they have always done their part plus some. I have had to wait in line and I have run into an employee having ‘a day.’ They are not robots. When I have a question I always get a personal reply. Not directed to a red phone in the lobby to call customer service like another bank actually did.