2-Star Review of Northwood Health Center

Dr Dan is simply amazing and is very detailed and personal. The customer service of the receptionist was a complete FAIL. My first experience with her on the phone she was quite short and rude. Then, in person I get the pleasure of dealing with her again. “She’s the one in charge.” After my readings I was recommended for 3 different treatments. I asked only for the adjustment right now due to funds at this time. They ASSUMED I was getting all 3 treatments but after my adjustment they had me wait for the next chair. As they called me up I asked if this was a part of the adjustment. They said no and I said ok I was wondering cuz seemed a lot amd her at the front said i thought it was just the adjustment. I said ya me too. Then tried to charge me 88$(after discount) when it should had been 52$(after discount). I guess because of the light therapy I was made aware of upon adjustment not realizing it was an extra charge. In the end I called DR Dan as he was above her to say, it was my mistake and you won’t be charged. He left and went about his business as I thanked him and apologized for the miscommunication. Went to make my payment with my care credit card and was told we can’t accept this when I was told by a female staff they did and DR Dan even let them know up front before my service that I had care credit. The professionalism from this “in charge front staff” has made it where I will NOT refer nor be back. 5 stars for DR Dan. Customer service is the face of the company always. It’s a shame he loses customers over this.