Poor Service

My nephew had countertops installed and it appeared they did a good job. At the end of the install I had the installers over to my house to have them look at a seam break in my countertop which was not installed by them. They indicated they would get an estimate together and contact me and they never contacted me again. It appears they can do a job but if you count on them to service anything then you had better think again. I would not say this is poor service but I would say it is nonexistent service.

Written by Bruce F. on February 7th, 2019

Reviewing: Sustainable Countertops

More of Keystone Granite Inc's Reviews

Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

5 Star Review by Asher M.

Not only did I used to work here and know they are a solid company but I had the privilege of having them do my counters in my new house. The crews are always extremely professional and great at their…
~ Asher M.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

5 Star Review by Andrew N.

Everyone from the sales/office staff to the installers were awesome. I really can’t recommend this place enough for quality, affordable Granite. Thanks
~ Andrew N.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

5 Star Review by Kylia H.

I didn't buy counter top services. I was stranded at a gas station and four of your employees decided to help me out and reattach my radiator hose that popped off. I had no tools and was waiting for m…
~ Kylia H.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

1 Star Review by Jerrianne S.

Update: Crack in quartz. Called, emailed, called and emailed again, for 2-3 months. They asked for pics. Since sent...more calls and emails from me. ZERO response! Initial experience good, until it go…
~ Jerrianne S.
Keystone Granite Inc
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4.6/5 based on 180 Reviews

5 Star Review by Holly D.

This company was great, even after a few different issues i am still giving 5 stars because the installers were great, the office was very communicative and made sure the problems got fixed right away…
~ Holly D.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

5 Star Review by Marcella M.

5 star experience all around! From start to finish, every person I came in contact with was on top of their communication and knowledge of the product, process, etc. We are SO happy with how our coun…
~ Marcella M.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

Exceeds Expectations

Keystone was recommended by my choosy sister so we decided to take a look. Glad we did. Saved something like $3,200 on the nearest competitor’s bid. The material choice is outstanding. We starte…
~ Yan H.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

Top Notch Company

Our quartz countertops look amazing in our new kitchen remodel. Top notch service and the price is very reasonable compared to a big box quote. Highly recommend.
~ Larry B.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

5 Star Review by K K.

I'm very helpful, very knowledgeable.
~ K K.
Keystone Granite Inc
(503) 588-0180
4.6/5 based on 180 Reviews

1 Star Review by Carol C.

I do NOT recommend Keystone Granite at all. I guess for straight forward counter tops maybe but NOT for any custom work! I had a backsplash done by them and it was a fiasco! When I talked with Sue-the…
~ Carol C.
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