No Accountability and Poor Workmanship

Disclaimer: Before posting this review, I gave Firefly Electric a fair opportunity to correct the issues described below. Prospective customers should be aware that hiring Firefly Electric may expose them to significant financial and workmanship risks based on my experience. 1. Pricing Practices I initially met with the owner, Casey McDermott, at the job site, and we agreed to a firm cap of $1,000, regardless of any unforeseen complications. After the work was completed, I was told the job “took longer than expected,” and I was presented with a bill for $1,340—well above the agreed limit. After discussion, I ultimately paid $1,200 in cash, which was still at least $200 more than our agreed cap. I agreed to this only as a compromise, hoping to maintain a professional relationship and avoid escalation. However, this experience left me concerned about the reliability of quoted pricing. 2. Work Quality and Reliability Within hours of the work being completed, the breaker installed by Firefly Electric began repeatedly tripping. It will remain on for a short period, then shut down the entire circuit again, making it effectively unusable. Resetting it requires waiting 8–10 hours, which is highly disruptive. I was told there may have been “incorrect wiring,” yet this issue was not resolved during the job. Notably, the circuit was functioning properly before Firefly’s work. Despite this, I was later asked to pay additional money to fix the very problem that arose immediately after their service. Final Assessment I genuinely wanted to leave a positive review, but my experience raises serious concerns about both pricing integrity and workmanship accountability. When an agreed price is exceeded without consent, and newly installed work fails shortly after completion—without being corrected—it undermines trust. Based on my experience, I cannot recommend Firefly Electric. Proceed with caution.