5-Star Review of Centurion Real Estate Management, LLC - Salem
Our family cannot sing enough praises about the Centurion team's response to our recent call for service to our rental. The older gas water heater had suddenly reached the end of its lifespan. An internal tank failure caused quite a mess and left us without hot water. A very prompt return call from David led to Centurion sending a very knowledgeable plumbing technician from their maintenance team, Christian. Despite his best efforts and due diligence, while diagnosing and attempting to repair, it became clear the water heater needed to be completely replaced. With two young children, we feared having to go without hot water in the house while waiting for approval on a replacement. We were so grateful when Christian, our technician said he is also a father. (As was apparent by is demeanor and interaction with our kids while not skipping a beat on completing the job). Christian was amazing, to say the least. Knowledgeable, friendly, and yet professional. He quickly had the brand new gas water heater ordered/delivered and he professionally installed it without cutting any corners. In less than 24 hours from the time we called to report the maintenance issue, the Centurion team worked to ensure we were "back in action". We certainly trust Centurion to take care of both tenant's and the property owner's best interests. WELL DONE!