Insurance Bait and Switch

Avoid like the plague, My Insurance company recommended this Auto body shop. It was local to me so I figured I would give them a shot. What a bad idea. Thier customer service while not terrible underlies their bait and switch tactics with insurance companies. My vehicle was originally given a 5,500 dollar repair estimate, they had my vehicle for 3 weeks before they even took the bumper off and then decided to call my insurance company (before even contacting me) and told them the price has increased 10,000 dollars, needless to say the Insurance company totalled the vehicle. The body damage while extensive is not unrepairable for those in the business to repair things, but these clowns would rather total your vehicle than fix it. Also I had to request back peices of my vehicle they had held onto, also they wouldn't even place my tail lights back on so I could drive the vehicle home, it cost me 90 dollars to have it towed. I will be doing the repairs even myself at this point. Why even call yourself and auto repair shop when you don't even perform body work? I will not be suggesting these people to anyone worst experience I've had in a long time. Again you've been warned. Take your vehicle anywhere but here.