1-Star Review of Affordable Dentist Near Me of Waco

It’s actually unbelievable. I went there for a cleaning. Insurance covered the whole thing. Then the assistant said “we need your credit card to pay $75 for numbing”. I was still sitting in the chair and didn’t get the cleaning yet but I was like ok. So they charged my card, and the doctor came back in and began to work on my teeth (very gently) but I was like aren’t you going to do numbing? He said no, why would I do numbing, there’s no need for numbing! And I said they just charged me $75 for numbing. He seemed confused and asked them why they did that and no one had an answer but he said they’d just refund it after. Fine by me. There was no need for numbing at all. When I go to leave, I say “can you refund me now?” And they tell me there will be no “manager” there for 2 hours and that their manager will do it when they get back. It’s been over 2 weeks and my credit card bill is about to come due. I have called many times and cannot get anything besides an AI bot. There is nowhere to contact on the website besides the AI phone number. The AI bot told me days ago “a manager will call you back” and nothing. Just such a complete scam. The actual dentist work was fine I guess but it’s just a complete joke that the main dentist told them to refund me and they just won’t do it. Now I have to file a claim with my credit card company. What a joke