If anyone asks me what’s the best place in town for pizza I always say Abby’s in Albany. Their pizza is consistently delicious as well as their sides; spuds, breadsticks, wings, garlic knots. I usually get the weekly special and a couple sides. My favorite is ultimate meat pizza, but taco and so many more are also great. Deep dish or thin crust are both great. The people who work there are great and they truly care about making good pizzas. I’ve been eating there for 16 years and have never been disappointed.
Edit: changed from 1 star to 5 star. After this review I recieved a reply telling me to contact Abby's by email so that it can be made right. After doing so the general manager Kim gave me a call and offered make me another pizza for free. I took her up on it and the pizza I got was great. This time I got a pepperoni with extra cheese, because the biggest problem with the pizza I got a few weeks ago was seemingly made for someone lactose-intolerant. I attached the image of the pizza I got today, and you might notice it is a very handsome pizza. So thank you Kim, and the staff that made the pizza (Tammy and Kayla I think) for making it right.
I did not want to write this review because Abby's Pizza is my favorite pizza chain and I have been a regular for years. Not to this particular location but I have been a regular at the location in Dallas and I have visited several other locations.
So I got a large thin crust pepperoni, and everything about it was bad. There was nothing redeemable about this pizza. I tried so hard to enjoy it but I just could not eat more than 3 slices. For me that is not a lot, I usually chow down 7 or 8 and finish the leftovers the next day.
Abby's has been almost perfect, I have eaten a lot of abby's pizza over the years and I have only had 3 bad pizzas. The first bad pizza I got from Dallas, I was too busy to take it back and deal with it so I just took the loss. (I would still rate this place 5 stars and it has been my goto pizza place for like 15 years)
My second bad pizza came from this location. In that order I got a small deep dish pepperoni, and a free mini pepperoni pizza for my birthday. The deep dish was great, but the mini was not. Complaining about a bad free mini pizza seemed ridicoulous so of course I did not bother. I understand stuff happens, so expecting any restaurant to be perfect all the time is unreasonable. However I do expect them to make it right whenever something goes wrong but unfortunately they did not. This was my third bad pizza from abby's, I tried to tell them it was a bad pizza but was just told by the manager Jacob "nothing we can do." This response managed to disappoint me more than the pizza.
