My experience with 3 Mountains was one of the best I’ve had with any home services company. After many years of ignoring our perpetually clogged basement drain and the mismatched plumbing in our 104 year old home, it was finally time to bring things up to date. Scheduling the appointment was straightforward, I did it first with their AI assistant and then called back and spoke to a person to confirm everything was correct. Initially, a drain specialist was assigned to clear the clog, then a plumber was scheduled to address the other issues. We were fortunate to next meet Xerxes. And here is where the story begins. Xerxes was incredibly knowledgable and dedicated to giving us the most efficient plumbing system for our multi-level house. From the moment he arrived, he identified several issues and came up with a comprehensive plan for us to move forward. He examined all of the plumbing from the bottom of the house to the top, making sure nothing was overlooked. Our house is deceptively large and previous owners over the decades had added and changed many things. Despite the fact that some pipes had been replaced, the old galvanized plumbing was ruining our relatively new hot water heater, and water quality in the house was pretty poor. During the assessment, I also mentioned that our furnace had some rust inside and I was concerned it needed service. Xerxes immediately arranged for a 3 Mountains HVAC specialist to make an assessment.
In one extremely active week, that involved diggers, trenchers, and a very cheerful crew, we had a new tankless water system, new sewer line to the street; and our old galvanized pipes were replaced with up to date materials. Xerxes worked non-stop the first day hand digging a trench along the side of our house that I could not believe one person did alone. The man is a machine. I had no idea what this project was going to entail and it was quite a shock to see my yard when everything was in progress. Xerxes and I had discussed which plants were important to me and where he would have to dig and the crew put the lawn back together almost exactly like it was before. They even mulched our tiered retaining wall so that we have a beautiful flower garden in progress.
Inside the house, Xerxes and his team removed our decrepit cement laundry sinks, which were leaking and completely unusable, installed a new sink, and gave me a laundry area that is so much more functional. They disconnected and removed some old water filtration tanks left-over from the previous homeowners, which cleared up significant basement space. Xerxes was committed to ensuring that no detail was overlooked. By the end of the week, he was practically part of the family. I felt completely confident leaving things in his hands and he definitely earned the Golden Wrench on this project.
In addition to the plumbing project, we also had a new furnace and air conditioning unit installed. This was done by another very professional team and we are enjoying the results.
We are so thrilled with the service we received and would absolutely recommend 3 Mountains and Xerxes for any plumbing or home service.
Giselle Karam Read Review