In the city of Norman, Oklahoma, a second-generation plumber is redefining the essence of customer service in the plumbing industry. Meet Jeremy Bryan, the man behind Vintage Plumbing, a business that’s not just about fixing leaks and unclogging drains, but about ensuring that each customer feels valued and heard.

A Plumber by Legacy, An Innovator by Choice

Jeremy’s journey into plumbing wasn’t a straightforward path. Despite growing up in a household where plumbing was the family trade, his father advised against following in his footsteps, citing the hardships and challenges of the profession. However, life has a way of coming full circle. After exploring careers in architecture and real estate, Jeremy returned to his roots but with a fresh perspective on plumbing. His goal? To elevate the trade to a service that’s not only necessary but also esteemed.

More Than Just a Name

The name Vintage Plumbing was chosen to evoke a sense of nostalgia, a reminder of a time when American craftsmanship was revered. This isn’t just a plumbing service; it’s a tribute to quality, durability, and reliability. Every repair, every installation is carried out with the utmost care, using American-made parts that Jeremy stands behind with pride. It’s this commitment to excellence that sets Vintage Plumbing apart in the bustling city of Norman.

Understanding the Impact of Plumbing

Jeremy’s approach to plumbing is deeply influenced by a profound understanding of its significance. “Plumbing is crucial to health, sanitation, and the economy,” Jeremy explains. It’s a statement that resonates with the importance of the trade beyond just fixing pipes. His realization that plumbing plays a pivotal role in maintaining community well-being has been a driving force in his approach to business.

The Promise of Transparency and Reliability

Vintage Plumbing is more than just a fix-it shop. It’s a service that comes to you, with a focus on residential plumbing needs. While the business does have a physical location in Norman, Jeremy emphasizes the mobile nature of their services. “You don’t really want to show up here,” he says with a laugh, indicating that Vintage Plumbing is always ready to meet customers wherever they are.

What truly sets Vintage Plumbing apart is their commitment to transparency with their customers. Jeremy understands that plumbing emergencies can be stressful, often accompanied by uncertainties about costs and timelines. At Vintage Plumbing, customers are given upfront pricing and clear appointment schedules. “We let you know when we’re going to be there, and we’re going to give you a price,” Jeremy states firmly.

The Customer First: A Core Philosophy

At the heart of Vintage Plumbing is a philosophy that revolves around the customer. The team, led by Jeremy, ensures that each service is not just a transaction but an experience where the customer’s needs and concerns are prioritized. “We’re a customer service business that happens to do plumbing,” Jeremy explains, highlighting their approach that puts the customer at the forefront.

Tools for Efficiency and Convenience

In keeping with their customer-first philosophy, Vintage Plumbing employs modern tools for efficiency and convenience. Their software allows customers to track their service professional’s arrival in real-time, adding a layer of trust and reliability to the experience.

Looking Ahead: The Future of Vintage Plumbing

As Jeremy reflects on the future of Vintage Plumbing, his vision is clear – to continue providing top-notch services while ensuring that each customer feels valued. He sees the business as an integral part of the Norman community, one that upholds the values of quality, honesty, and exceptional service.

Vintage Plumbing is here to serve you with integrity and professionalism. “We’re here to fix it today,” he assures, emphasizing their readiness and ability to tackle any plumbing issue with expertise and efficiency.

In a world where the essence of good service often gets lost in the hustle of everyday business, Vintage Plumbing stands out as a beacon of hope. It’s a reminder that there are still businesses that value their customers and are committed to providing services that are not just necessary but also respectful and dignified. With Jeremy Bryan at the helm, Vintage Plumbing is not just a plumbing service; it’s a testament to the power of community, quality, and good old-fashioned customer service.

Want to get in touch with Vintage Plumbing? Head on over to their WhirLocal Featured Business Profile listed below, or you can find them on Facebook here:

Nancie Cain is a contributing author and online editor for WhirLocal South OKC, Moore, and Norman.