Community Spotlight: EZ Roofing
Rooted in the community of Cabot, Arkansas, EZ Roofing has distinguished itself through a commitment to excellence in roofing services and an unwavering dedication to its customers. Founded by Joseph Stephens, EZ Roofing has a compelling backstory and a robust reputation that sets it apart in the local roofing industry.
From Humble Beginnings to Local Success
EZ Roofing was officially established in 2017, but its roots trace back to a need for higher quality and more reliable roofing services. Stephens began his journey in the roofing industry in Salt Lake City, Utah working for a large company. However, as the company grew, its quality standards declined, leading to customer dissatisfaction and legal issues, he said. Determined to provide better service, Stephens started his own business, initially operating in both Utah and Arkansas before diverting his focus on Cabot and the surrounding area.
Joseph’s transition to Arkansas was driven by his desire to return to the East Coast, where he’s from, and provide top-notch roofing services closer to home. His experiences and challenges, including being unfairly treated by his former employer, fueled his commitment to create a company where quality and customer satisfaction are paramount.
“Basically, I was feeling horrible because people that I promised quality to were not being given the quality they deserved,” Stephens said. “And then I ultimately was like alright I need to start working on starting my own company because I can’t sleep at night doing this.”
Customer-Centric Approach
One of the defining features of EZ Roofing is its dedication to customer service. Unlike many roofing companies that rely heavily on sales representatives as the primary point of contact, EZ Roofing ensures continuous customer engagement through its office staff as well. This approach guarantees that clients receive consistent and reliable service throughout their roofing project. The company prides itself on fighting for their clients, particularly with insurance claims, ensuring that homeowners get the coverage they deserve without the hassle of legal battles.
“A lot of other companies, they rely on just the sales rep for the customer service,” Stephens said. “So you can have a great company, and then that’s the only person you’re dealing with up until the roof build and then pretty much even during the roof build and after… Here, it doesn’t rely on one person. Yes, they’re gonna be the main point of contact, but the office is reaching out and managing files, making sure they’re being cared for as well.”
EZ Roofing also offers a comprehensive free inspection service, assessing all aspects of the roof and other exterior home features. This thorough approach helps homeowners understand the condition of their property and plan necessary maintenance or repairs.
Community Engagement and Future Plans
Stephens and his team are deeply involved in the Cabot community. They believe in giving back and supporting local businesses. EZ Roofing has supported various local churches and businesses and plans to increase its community involvement by sponsoring local sports teams and organizing events like back-to-school giveaways and community cookouts.
“I grew up, and we were middle class, had a house and everything,” he said. “(My mom’s) a single mom. Then she got a head injury, and we lost everything. I couldn’t even afford to play sports… So I mean, (when) you grow up without money, you definitely wanna help people without money.”
High-Quality Workmanship
EZ Roofing’s reputation for quality is backed by numerous positive reviews and a strong BBB rating. Customers frequently praise the company for its efficient and professional service, with many noting the thoroughness of their work and the cleanliness of their job sites. The company offers a five-year workmanship warranty, further demonstrating their confidence in their quality of work and commitment to customer satisfaction.
Stephen’s personal story and professional journey have shaped EZ Roofing into a company that values integrity, quality, and community. His experiences have instilled a deep understanding of the importance of treating both customers and employees fairly, ensuring that everyone involved with EZ Roofing feels valued and respected. Stephens hasn’t been working alone, though. He attributes his company’s success in part to his fiance, Caitlyn Anderson, who serves as EZ Roofing’s general manager.
“I did everything on my own, like I was literally running the office, every single position on my own. But, without her, I would not be able to be even as far as we are right now,” Stephens said of Anderson.
EZ Roofing is more than just a roofing company; it is a testament to what dedication to quality and community can achieve. Under Stephens’ leadership, the company has not only provided exceptional roofing services but has also become a vital part of the Cabot community. Whether you need a roof repair, a full replacement, or simply a reliable inspection, EZ Roofing is a go-to choice for homeowners in Cabot, AR.
For more information or to schedule a free inspection, visit their website at https://ezroofingnow.com/.
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