5 Star Review By Grace Coy
I recently hired Zoom Drain for a drain cleaning that resulted in a necessary line replacement, and I couldn't be more satisfied! The owner, Tyler, and technician, Alec, were exceptionally communicative, helpful, compassionate, and transparent throughout the entire process. They responded promptly to any questions or concerns, and I felt cared for throughout the entire process. The Zoom Drain team also showed a great ability to handle unexpected complications with efficiency and professionalism. When the job became more complicated than initially anticipated due to the presence of concrete below the soil surface, they promptly communicated the issues, presented viable solutions, and worked diligently to resolve the problems. Tyler and Alec also kept excellent records/photos once the project was underway. This became especially valuable when dealing with insurance. The comprehensive documentation of the job ensured a seamless process when submitting claims. I am so grateful my plumber recommended Zoom Drain when the issue arose and extend my own recommendation to others who are having drainage issues!