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Western RV Country

3.3 180 reviews on WhirLocal

Review

Worst experience ever, reviews online don't lie

My wife and I were in looking at travel trailers with the intention of buying a new rv within a month. After narrowing it down to 2 models and being promised the world from the sales team we started running into all the same problems you read about online. Once we asked about a price on the travel trailer we were told they would only give us a price if we left a $500 deposit. We were hesitant because of the reviews we read online where people had a hard time getting their money back. Once we received the cost of the trailer we started asking about what else we would be added to the total cost in the end. In every handout we received it stated a spare tire came included. When we got the final cost there was a charge for the spare tire on it. When asked about it the sales person just told us they hated the charge as much as we did but there wasn't anything we could do. We were then told it was law for us to buy a weight distribution hitch at the cost of around 400 dollars, when questioned about it not being law at all the sales person just gave us the run around. in short, we were laid to every step of the way, their own sales people were fighting over our business by putting each other down and saying we were being played by the other sales team members. by far the worst experience ever. I will never recommend them to anyone, i can only imagine what a nightmare the service would be if you ever needed any work done. your best bet it to find a honest dealer. They say family fun is number 1. If your idea of family fun is a horrible holiday get together then this place is the place for you! enjoy paying for all the gimmicks laying around the office and yard

MF
Matt F.

More Reviews of Western RV Country

All Reviews
  • Oct 12, 2019

    First RV purchase

    Thx to Keith for being patient and knowledgeable with helping us through our first rv purchase. We are looking forward to makings lots of family memories in our new RV.

    Adele H. Read Review
  • Oct 11, 2019

    Big thanks to Keith and the team.

    Very good service, everything was clearly explained. Thank you Keith for all your help.

    STEPHEN H. Read Review
  • Oct 10, 2019

    Great follow ups to make the sale!

    Great thanks to Keith and Aniz for helping us to get into new trailer. If Aniz and Keith hasn't phoned, we wouldn't have found our new trailer. Happy to refer all my family and friends to those two great guys! Thanks again.

    DEVON S. Read Review
  • Sep 28, 2019

    Excellent Customer service

    It has been a pleasure dealing with everyone here, particularly Denis, Audrey and Randi

    Kelly S. Read Review
  • Sep 28, 2019

    Big Thanks!!!

    Excellent service, prompt reply, great customer service from Keith. Would recommend to all my family and friends. Again thank you for all your services.

    ANTHONY B. Read Review