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Western RV Country

3.3 180 reviews on WhirLocal

Review

Very disappointed

Our salesman (not on list) was very pushy and not knowledgable about the product he was selling. When we were given incorrect information, there was no apology or admission of making a mistake. Three examples: We were asked repeatedly to finance the trailer after we said clearly at the trailer show we did not need to finance (the salesman said the dealership made money from the financing to help offset the sale price) We were told by Larry that the company rep had been spoken to and he said there was no spare tire with the model we purchased so we needed to buy one. Yet, in a later phone call, after we clarified that specs listed a spare tire, the tire was located on the trailer. The salesman recommended we not have the tv mounted because it was on a wall behind the shower. He suggested laying the tv on the bed while driving and set it up on arrival. He also said the price did not include installation. When we said we were cancelling the trailer purchase because of concerns about poor dealership service, the salesman said he there was no problem mounting the tv and the cost was already included. When I finally spoke to the sales manager about cancelling our purchase, he was rude and concluded our conversation with "we don't want your money!". Although we loved the trailer, we cancelled the order because of negative feelings we had about the service we had received.

CV
Cathy V.

More Reviews of Western RV Country

All Reviews
  • Oct 12, 2019

    First RV purchase

    Thx to Keith for being patient and knowledgeable with helping us through our first rv purchase. We are looking forward to makings lots of family memories in our new RV.

    Adele H. Read Review
  • Oct 11, 2019

    Big thanks to Keith and the team.

    Very good service, everything was clearly explained. Thank you Keith for all your help.

    STEPHEN H. Read Review
  • Oct 10, 2019

    Great follow ups to make the sale!

    Great thanks to Keith and Aniz for helping us to get into new trailer. If Aniz and Keith hasn't phoned, we wouldn't have found our new trailer. Happy to refer all my family and friends to those two great guys! Thanks again.

    DEVON S. Read Review
  • Sep 28, 2019

    Excellent Customer service

    It has been a pleasure dealing with everyone here, particularly Denis, Audrey and Randi

    Kelly S. Read Review
  • Sep 28, 2019

    Big Thanks!!!

    Excellent service, prompt reply, great customer service from Keith. Would recommend to all my family and friends. Again thank you for all your services.

    ANTHONY B. Read Review