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Western RV Country

3.3 180 reviews on WhirLocal

Review

Roof Still Leaking Since New and After Repair To Which Was To Fix The Problem

First of all we owned a Travel Air 25.5ft for over a decade with no leaks. We were so excited at the 2015 RV Show in Edmonton to purchase a New 26' Maple Country Trailer. We picked our New Trailer up in the spring and took it out to our Lake lot, the first rain fall of the season water was pouring into the front bedroom soaking the Queen size bed, cupboards etc. We were not happy that this new RV had this kind of a problem the first rain fall, but Western RV did what was right, took the trailer and said they fixed the problem. Well this spring we go out to open up the trailer and right away I could smell a musty smell but didn't think much about it thinking it was from the previous leak and needed to be aired out, I opened up the front compartment from the outside to get something and the news paper I had in there was soaked with water, so I went back into the trailer to look around and saw that the finished paneling beside the bed had de laminated and a brownish water stain on the floor. My wife Deb called Western RV to tell them the trailer is still leaking from somewhere and she got the run around about how it's not covered and it's our responsibility? My wife claims the man in service was rude and ignorant with her with no chance of finishing fixing the leak which should have never happened on a new trailer. Now I'm speaking out as this water problem was a problem when we purchased this trader and picked it up, Western RV needs to fix this issue, this is not something that happened because we've owned it for a few years, this was a problem right from purchase. I woke up this morning as it was raining lastnight and again my pants were on the floor beside my bed and they are soaked from it still leaking from somewhere. This is not exceptible from a reputable company like Western RV, I only ask to stop the bad attitude from service and complete fixing this leak on this new RV. Male or Female both my wife and I own and want to enjoy this RV hoping for years to come, there doesn't have to be negative Attitudes from employees to finish fixing the issue that shouldn't have been with a new trailer.

MR
Mike R.

More Reviews of Western RV Country

All Reviews
  • Oct 12, 2019

    First RV purchase

    Thx to Keith for being patient and knowledgeable with helping us through our first rv purchase. We are looking forward to makings lots of family memories in our new RV.

    Adele H. Read Review
  • Oct 11, 2019

    Big thanks to Keith and the team.

    Very good service, everything was clearly explained. Thank you Keith for all your help.

    STEPHEN H. Read Review
  • Oct 10, 2019

    Great follow ups to make the sale!

    Great thanks to Keith and Aniz for helping us to get into new trailer. If Aniz and Keith hasn't phoned, we wouldn't have found our new trailer. Happy to refer all my family and friends to those two great guys! Thanks again.

    DEVON S. Read Review
  • Sep 28, 2019

    Excellent Customer service

    It has been a pleasure dealing with everyone here, particularly Denis, Audrey and Randi

    Kelly S. Read Review
  • Sep 28, 2019

    Big Thanks!!!

    Excellent service, prompt reply, great customer service from Keith. Would recommend to all my family and friends. Again thank you for all your services.

    ANTHONY B. Read Review