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Western RV Country

3.3 180 reviews on WhirLocal

Review

Don't waste your time.

Me and my wife purchased a Coleman trailer in 2014 from the western RV country dealership in Grand Prairie. At first we were very impressed, we were pushed into covering our trailer in the highest extended warranty package they offered, which at the time seemed like our best hope at keeping our trailer covered in all instances. From complete interior and exterior extended warranty should anything happen, we were told even the smallest stain on the carpet or tear in the leather it would be fixed or replaced. Complete scam, we've had outside trim falloff, a tear in the vinyl off our slide just from opening it and closing it, in the interior we have had countless things just fall off from shoddy craftsmanship, the first time we filled our water tank, a hose was cracked and it leaked all over, just recently we had a leak in the roof, we were told that's not their problem, that since the time that we had bought the camper they have "Hired" new staff and those things that were covered when we bought it are no longer listed under that package so we had to fix and repair all of these damages ourselves. That if we had a problem with that then "we should try to take them to court". I am completely disgusted by everything we have dealt with by western RV Country and will not be recommending them. Ever. In fact I will do my best to deter anyone who has them in mind.

KA
Kyle A.

More Reviews of Western RV Country

All Reviews
  • Oct 12, 2019

    First RV purchase

    Thx to Keith for being patient and knowledgeable with helping us through our first rv purchase. We are looking forward to makings lots of family memories in our new RV.

    Adele H. Read Review
  • Oct 11, 2019

    Big thanks to Keith and the team.

    Very good service, everything was clearly explained. Thank you Keith for all your help.

    STEPHEN H. Read Review
  • Oct 10, 2019

    Great follow ups to make the sale!

    Great thanks to Keith and Aniz for helping us to get into new trailer. If Aniz and Keith hasn't phoned, we wouldn't have found our new trailer. Happy to refer all my family and friends to those two great guys! Thanks again.

    DEVON S. Read Review
  • Sep 28, 2019

    Excellent Customer service

    It has been a pleasure dealing with everyone here, particularly Denis, Audrey and Randi

    Kelly S. Read Review
  • Sep 28, 2019

    Big Thanks!!!

    Excellent service, prompt reply, great customer service from Keith. Would recommend to all my family and friends. Again thank you for all your services.

    ANTHONY B. Read Review