End of Claim Survey Name* First Last Email* Claim Adjuster's NameThis field is hidden when viewing the formClaim Adjuster's Name First Last This field is hidden when viewing the formClaim Number (For Internal Purposes)Claim NumberWhen you first reported your claim:Did you report the claim to your agent, the Claim Service Center (CSC) or After Hours?* Agent Claim Service Center After Hours When reported was your call answered promptly?* Yes No Was the person you spoke with helpful and knowledgeable?* Yes No Was the report process quick and efficient?* Yes No Was the claim process explained to you?* Yes No Were all of your questions answered?* Yes No If not, please explain in the comments.The handling of your claim:Did the adjuster assigned to your claim contact you quickly and make you feel at ease?* Yes No Did the adjuster limit repeating information?* Yes No Did the adjuster provide accurate claim length expectations?* Yes No Were you given an option for claim update methods (phone, email, etc.) and was your chosen option utilized?* Yes No Our records reflect you were paid the following amount.Is the claim amount correct?* Yes No Was the settlement of your claim fair and equitable?* Yes No How would you rate the overall quality of service received?* Poor Fair Good Very Good Excellent Based on your claim experience, how likely are you to recommend Oregon Mutual Insurance to a friend or colleague?* 1 (not at all likely) 2 3 4 5 6 7 8 9 10 (extremely likely) Comments Δ
