End of Claim Survey Name* First Last Email* Claim Adjuster's Name First Last Claim NumberWhen you first reported your claim:Did you report the claim to your agent, the Claim Service Center (CSC) or After Hours?*AgentClaim Service CenterAfter HoursWhen reported was your call answered promptly?*YesNoWas the person you spoke with helpful and knowledgeable?*YesNoWas the report process quick and efficient?*YesNoWas the claim process explained to you?*YesNoWere all of your questions answered?*YesNoIf not, please explain in the comments.The handling of your claim:Did the adjuster assigned to your claim contact you quickly and make you feel at ease?*YesNoDid the adjuster limit repeating information?*YesNoDid the adjuster provide accurate claim length expectations?*YesNoWhere you given an option for claim update methods (phone, email, etc.) and was your chosen option utilized?*YesNoOur records reflect you were paid the following amount.Is the claim amount correct?*YesNoWas the settlement of your claim fair and equitable?*YesNoHow would you rate the overall quality of service received?*PoorFairGoodVery GoodExcellentComments