Claims Survey | WhirLocal

Name*

First Last

Email*

Claim Adjuster's Name

First Last

Claim Number

When you first reported your claim:

Did you report the claim to your agent, the Claim Service Center (CSC) or After Hours?*

When reported was your call answered promptly?*

Was the person you spoke with helpful and knowledgeable?*

Was the report process quick and efficient?*

Was the claim process explained to you?*

Were all of your questions answered?*

If not, please explain in the comments.

Did the adjuster assigned to your claim contact you quickly and make you feel at ease?*

Did the adjuster limit repeating information?*

Did the adjuster provide accurate claim length expectations?*

Where you given an option for claim update methods (phone, email, etc.) and was your chosen option utilized?*

Our records reflect you were paid the following amount.

Is the claim amount correct?*

Was the settlement of your claim fair and equitable?*

How would you rate the overall quality of service received?*

Comments