Apple Fritz Farm

I recently visited Apple Fritz Farm in Lexington to trade in and recycle some old devices and purchase a new one. The service I received was exceptional. The woman who assisted me with the trade-in was fantastic, even though I can't recall her name. Mya took over when it came to purchasing my new device, and she was simply incredible. She was incredibly friendly, outgoing, and helped with everything I needed. A big shoutout to the staff here for their outstanding customer service. I couldn't be happier with my experience. Highly recommend!

The sales & service reps are friendly. Recommend to set up appointment for quickest and a seamless experience for service. The selection of products for display is pretty good, nothing short of an Apple store you’d experience in a big city.

I'm a loyal customer, and I'm here at least,,, well, let's just say I'm here a lot. Even though the store is usually packed, no matter what time/day, you can always rely on someone helping you out within a matter of seconds. All of the interactions I've had with the employees here have been pleasant, and friendly. With any place, some more friendly than others, but those 'unicorn' friendly employees are rare, but this location has their fare share. :) The only issue I've ever had here was work done on a 24" M1 iMac. It was really no fault of their own though, but more of a stubborn iMac that didn't want to cooperate. What seemed like a logic board problem, soon turned into a display problem, but then the display they received was faulty, and had to be replaced with another display before it was finally fixed. The entire repair took about a week, but as I mentioned, they did everything they could, but some things were just out of their control. All in all, I'm happy with the Apple Store at Fritz Farm. I'm glad they moved from Fayette Mall, because it's much easier to get to, without having to walk a mile.