On the coldest winter night or during the peak of Collinsville’s summer heat, the last thing you want is your HVAC system failing. Thankfully, Viviano Heating & Air Conditioning has been a cornerstone of the Collinsville community since 1989, ensuring homes stay comfortable through every season with prompt and reliable service. Very few companies can say they have a 4.9 out of 5.0 stars after nearly 500 reviews on Google, but Viviano certainly can. This is a testament to their stellar reputation and focus on customer care.
The Journey of Viviano Heating & Air Conditioning
It all started with a challenge. Don Viviano, reflecting on the words of a past employer of his wife, decided to prove that he could achieve more. “My wife’s boss told her that you will never own a bigger house or a nicer car than the guy you work for… I’ve always dreamt of owning my own company,” Don recalls. His journey through the HVAC industry, from acquiring skills in high school to working at four different companies, equipped him with the technical expertise to start his own business, though he learned business management along the way.
One of Don’s earliest and most vital business lessons was recognizing the importance of sound financial management. He advises, “If I had any advice for anybody, it is to hire somebody that you can trust to run the money. Take care of all the books, all the paperwork; everything goes through one person.”
Family Values at the Core of Viviano Heating & Air Conditioning
For Don Viviano, the integration of family and business reflects not just in operations but in values. “My wife used to do all of [the financial management]… until we had grandkids,” Don shares, emphasizing the blend of personal commitments and business operations. This approach extends to their customer service philosophy, treating each customer with the same respect and care as family.
Don believes deeply in fostering a family-like relationship with his customers. He remarks, “We treat every customer like we would treat our own family, with honesty and integrity. It’s not just about making a sale; it’s about building a lasting relationship.” This philosophy starkly contrasts with high-pressure sales tactics, which Don opposes. “I don’t believe in pushing customers into a decision,” he asserts. “We give them the information they need, help them understand their options, and let them make the choice that’s right for their home and family.”
By prioritizing genuine care over aggressive sales, Don ensures that Viviano Heating & Air Conditioning maintains a reputation for trustworthiness and reliability, reflecting the company’s commitment to ethical business practices and customer satisfaction.
Comprehensive HVAC Services in Collinsville
Whether it’s a sudden breakdown or routine maintenance, Viviano Heating & Air Conditioning is equipped to handle your needs:
- Installation Services: Expert installation of state-of-the-art Trane systems and eco-friendly ductless solutions.
- Maintenance and Repairs: Proactive maintenance programs and repairs, enhancing system longevity and efficiency.
- Specialized Solutions: From humidifiers to advanced thermostats, ensuring optimal air quality and comfort in your home.
Despite having 13 employees broken into four divisions with the company, Don Viviano’s continued hands-on involvement in the business ensures high standards of service. “I still run sales and service calls,” he says, highlighting his direct role in maintaining customer satisfaction. “When I show up to a customer’s house… they recognize me from our billboards. Yes, I am the owner, and I’m here to ensure you’re satisfied.”
Customers appreciate Don’s hands-on approach to service despite being the owner.
Community Commitment Collinsville, Maryville, Troy, St. Jacob, Marine
In addition to maintaining community ties through hands-on involvement in the day to day operations, Viviano Heating & Air Conditioning also celebrates community ties through initiatives like their “30 Acts of Kindness” campaign during their 30th anniversary, supporting local schools, charities, and businesses.
Viviano Heating & Air Conditioning actively supports various local organizations as part of their commitment to the community. They have been involved with groups such as Kellsie’s Hope Foundation, Code 3 Spices, The Miner’s Theater, and Edwardsville Neighbors. Additionally, they support local schools, churches, and donate to food pantries and sports teams, ensuring their contributions benefit the Collinsville area and other Metro-East communities.
They even invite requests on their website from organizations seeking support: “If you know of an organization that needs additional support or sponsorship, please fill out the Contact Form below and someone at Viviano HVAC will get back to you shortly. If our budget allows, we are always happy to contribute to any worthy cause that gives back.”
Future Vision – Quality HVAC Contractors in Illinois
As Viviano Heating & Air Conditioning looks to the future, Don Viviano contemplates the company’s steady growth and the possibility of a transition that would preserve its high standards. Don asserts, “I’m going to be here a while just to run the company and see where it goes,” signaling his intent to remain actively involved. He is open to the idea of selling, provided it ensures continuity: “It would be a sale to somebody… keeping it running, it’s viable and somebody will take over, it’s going to be… a very good transition because it runs itself.” Don also hints at the potential of staying on to assist any new ownership to safeguard the company’s values and operations, reflecting his commitment to its lasting success. Despite discussions about future changes, Don is clear about not retiring anytime soon: “Now… it ain’t gonna happen.”
Connect with Viviano Heating & Air Conditioning
For top-notch HVAC services in Collinsville, reach out to Viviano Heating & Air Conditioning. Their dedication to quality, community, and customer care is unmatched.
- Phone: (618) 345-7498
- Website: Viviano Heating & Air Conditioning
- Connect on Social Media: Facebook, X (Twitter), LinkedIn
Viviano Heating & Air Conditioning remains a cornerstone of the Collinsville community, ready to serve your HVAC needs with a personal touch.
Featured Business
Viviano Heating & Air Conditioning, Inc.
201 W Main St
Collinsville, Illinois 62234
(618) 345-7498
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Sep. 23rd, 2023