Are You Making the Most of Your Online Reviews?
At WhirLocal Media Group, we love seeing local businesses thrive, and few things shine brighter than a 5-star review from a happy customer. We recently received one from a new member, and it was a great reminder of the power of feedback.
Responding to your reviews isn’t just good manners, it’s smart strategy.
Search engines like Google (and platforms like WhirLocal) reward engagement, and your customers notice when you take the time to reply.
But what about when the review isn’t glowing?
Here are three tips:
- Don’t fear negative feedback
- There’s valuable insight in almost every critique
- Always respond, whether the review is positive or not
We help small businesses grow by making reviews work for you:
- Automate the process of asking for new reviews
- Automatically share your best reviews to build social proof
- Use AI to help craft thoughtful, timely responses
Want to strengthen your reputation and stand out locally?
Let’s chat.