Tomcat Car Wash Should Be Shut Down

If there was a - 0 star rating I would be all in! This was a decent car was 10 or more years ago but has been on the decline for quite some time now. There is rarely ever anyone manning the store should a customer have an issue such as the money box taking your money and failing to provide the service you paid for like a thief in the night! The mechanism responsible for dispensing soap and wax is clearly often adjusted to minimum or is in need of repair altogether. The money taker boxes are often out of order and the bays are rarely cleaned of debris. The minute counters often rob the customer of valuable time as you are placing the many quarters into it. I believe the owner is fully aware that his customers cannot wash their vehicle as they are loading the many quarters required to get the job done. I decided enough was enough when I brought my truck there recently to give it a good wash. I drove the truck to the open air platform to the far right since this gives you more room to move around if you have a large vehicle. I proceeded to place my coins in the box and it gobbled up about $2.50 or more worth of quarters then totally jammed up taking my money like a mechanical thief. I then walked over to see if maybe this was my lucky day finding someone who actually showed up to man the store. No such luck! I asked a fellow who was walking around if he worked there and he stated that he did not. He asked me if I had an issue and I explained that the money taker on the far end took my money not providing the service I paid for. I was flabbergasted at his response to my concern. He stated that it was not the end of the world and that it was only money - Yikes, Really?! He went on to say that the owner is a "Really Nice Guy" and that he would refund you if he was present. Sorry but in my world a "Really Nice Guy" mans the store, maintains his equipment, and takes care of his customers. A really nice guy doesn't hide behind a machine that robs people of their money. I drove my truck from this wash station to the next one on the left and that one was out of order. So I then drove my truck around to the next wash bay to the left of that. Bare in mind that every time you have to change bays at this location you must make a loop around back into the street, drive to a stop sign, wait for oncoming traffic taking a right then another right back into the lot to select another bay to enter. I proceeded to put my quarters in the box. The damn box was counting down the time I needed to wash my truck as I was placing the coins in the slot - robbing be of valuable minutes needed to get my truck cleaned. When all was said and done the unit also dispensed very little to no soap and the pressure stopped abruptly which resulted in a downward momentum which caused the metal tip of the nozzle to slam down upon the trucks finish creating a scratch in the paint. At the end of the day it cost me approx. $12.00 to $15.00 to wash my truck and it still wasn't clean due to this tight slumlord who likely cut back the flow of soap to adequately wash my truck. And I've got a new scratch as a special bonus since Mr. tightwad refused to keep rubber protection devices at the end of his spray nozzles. If this slum lord had enough common sense and had enough courtesy for his customers he would see to it that the nozzles had a rubber tip at the end of all nozzles to protect the consumers investment in their vehicles. Needless to say that I have had it with this establishment. I will never return to this car was as long as it is owned by this greedy slumlord. I will also be filing a complaint with the City of Biddeford and look into filing a complaint with the Better Business Bureau and consumer protection agencies. Perhaps I can also contact the media to determine if they can bring some cameras over there to expose this businesses shady practices.