Superior Service Heating Cooling & Refrigeration

I had an emergency situation with my AC unit dying. I don't live in Bend in the summer, so I set up my house as a vacation rental. My guests paid $4500 for their 9-day stay, and a failed AC unit just wouldn't do. I called 15 different HVAC companies, and Superior was the only one that could service it the same day (others ranged from 2 days out to 2 weeks out to not taking new customers). A Superior tech came out within the hour and fixed the capacitor issue for $189. The technician even came back the next day to follow up to make sure everything was still working properly. I've now switched my annual maintenance to Superior. As far as I'm concerned, they've earned my business for the rest of the time I own this house.

If there was the ability to give more stars, I would give them to Kip and Superior Service! Everyone from Dawn, to Kip, to Kent went above and beyond to get our AC going. When there is a heat wave in Bend and everyone is booked out weeks, Kip came less than 24 hours after I called late afternoon on a Friday. He was very responsive, provided excellent quality work, and did everything he could to get our AC back up and running. Dawn was so kind and helpful. Kent was incredibly responsive. GREAT customer service all around! Very fair rates. Highly recommend!

Kip and the staff at Superior Service are the best. Not only does he provide service worthy of his business name, he delivers it promptly, professionally, honestly, with integrity and a smile. In fact, quite a few laughs if you choose to engage. He serviced my old furnace 20 years ago when I first purchased my home and I have stayed with his services since. Other people could EASILY have told me its time for a new furnace, but my older model is tuned up and running great. I would highly encourage you to support this local family's business and will continue to suggest Super Service to anyone I know.