As a small, community-centered credit union with just one branch, PWCU can't easily compete with some of the conveniences of large banks (especially in this very tough climate for small ones). But every time I have had to physically go into the branch over the last decade, I've been reminded why I stick around: good people doing their best for customers and keeping the broader service mission alive. Today, for instance, I arrived in an unusually grumpy mood, but Monica (sp?) and other staff members bore with me and quickly sorted out what I needed, with professionalism and grace that left a smile on my face. For that, and for PWCU's commitment to all members, I am grateful.
Title: Exceptional Service from DeRonda, but Limited Online Banking Options
I've had the pleasure of working with DeRonda at Pointwest Credit Union in Portland, and I must say that her professionalism and efficiency have truly enhanced my experience. She consistently handles issues with great care and speed, which is a breath of fresh air in today's fast-paced world.
DeRonda's dedication to ensuring that my concerns are addressed properly and promptly has left a lasting impression. Her ability to navigate through challenges and provide timely solutions is commendable and greatly appreciated.
However, it's worth noting that the online banking options at Pointwest Credit Union are disappointingly limited. This has proven to be a considerable inconvenience, especially when DeRonda is unavailable. While her assistance is undeniably valuable, a comprehensive online banking system would ensure a smoother experience for members even when in-person help is not available.
In summary, my interactions with DeRonda have been a highlight of my experience with Pointwest Credit Union. Her exceptional service shines bright. Nevertheless, it's crucial for the credit union to invest in improving their online banking options to better support members during times when personalized assistance isn't accessible or atleast expand the personal assistance team. Also understand how this is difficult for a small regional bank to do
