Pivot is an amazing resource for Telecom/Internet providers since they understand the particulars of the industry including regulatory requirements. Their products, from call coaching, to customer follow-up, to website development, to staff development/customer experience training are targeted to allow a smaller marketing team to be able to succeed in managing the many aspects of the job.
We recently received Customer Experience Training provided by Pivot, and had a fantastic experience ourselves! Jeremy Graves' energy and enthusiasm is contagious. We had two all-day training sessions, and both groups of employees said that they felt engaged throughout the whole session. Pivot truly understands the telecom industry, which really helps with the training as a whole. Thank you for sharing your time and knowledge, Pivot Group!
