OTTO

The pizza was incredible, as you can see from the picture. I ordered the 4 cheese and added tomato as well as extra roasted garlic. The roasted garlic was my favorite. I arrived just after it was ready(which is a very good thing because there is no warming system. Your finished pizza just gets stacked on an open wire shelf with the rest of them). I also ordered and received 3 sides of ranch that were on top of the box when it was handed to me. Nothing was said. It was only when I got to the car, placed the pizza on the front seat(which has a slight tilt) and watched the dressings slide off that I realized the covers were far too large and were just sitting on top of the containers. Ranch dressing everywhere, through every microscopic hole in the vented seats. I understand that mistakes happen(ordering the wrong size cover). But, warn your customers! Better yet, put tape over the top of the lid! At nearly $25 for one small pizza plus tip, I expect that level of service. What happened to me was completely avoidable, ruined my dinner(I did eat that beautiful pizza, but when it was cold because of all the cleanup) and will cost me a detailing because I do not have the necessary tools to get the remaining residue out. Accidents happen. I have tried a few different locations and will continue to try more. I encourage you to do the same. This Saco, ME location was mobbed on a Monday night, which tells you something. Happy eating!

Stopped here after a day of sightseeing. We were seated promptly and our waiter was very friendly and attentive. We ordered an appetizer first and it came out very fast. Our pizzas came out and the waiter immediately said one was wrong and they were cooking a new one and asked our son-n-law if he would like to start with the wrong one. He accepted and then after a few minutes they brought out the correct one. All three of the pizzas plus the wrong one was very good. We were happy with everything and the service we received. We would eat here again.

I knew of OTTO by name and reputation from Portland since I visit family there fairly often, but I didn't realize what I'd been missing until I finally went to the Saco location. It was amazing. All we had was the four cheese pizza, but that was enough. The ricotta on it was to die for. Best I've ever had. So glad we decided to give it a try.