WOW! on an emergency visit in Kentucky, I suffered a breakdown and needed Final Charge Diesel long life coolant and was surprised to find it here. Scotty went as far as to even open a bottle of diesel coolant to see if it was the proper "red" color, which it wasn't and didn't charge us for that container. He did find several but not enough as I needed at least 24 gallons! He ordered 20 gallon containers for the next day and we picked them up without any hassle.
We had to return to the store as we did not have enough the following day and unfortunately they didn't have any more in stock. HOWEVER, Julia got on the phone and located several gallons from different locations and in under 3 hours, we had an additional 10 gallons for pickup from the store!
Everyone has been wonderful and helpful at the Southland location and comes highly recommended by me!
Best experience I’ve had at any auto-related place. My car battery decided to die the other day, after 6 long years of service, ha! After trying *five* other stores, I finally found one that was 1) open and 2) could install the battery in a Chevy Equinox (advance auto was my first stop and they aren’t allowed -by corporate- to change batteries in equinoxes and a couple other models).
I called O’Reilly’s and spoke with Daniel, who could not have been more kind, and he told me to come on in. The checkout process was fast and easy. Then he came out with his cart of tools and got to work. It took about an hour and a half for the whole shabang. He was very patient with my dad, who decided to hover a bit and try to help. The hardest part, and what took the longest, was getting the old battery out. Apparently there was some corrosion and a screw that was stuck (I’m not sure, I’m not car savvy).
Basically I just wanted to commend Daniel on his excellent customer service and getting me taken care of that same evening.
