5 Star Review By Arthur Amidon
If I could say only one thing about LaPlante Electric, it would be this: Teamwork rules the day. From 8:15AM until 6PM the team installed our whole house heat pump mini-split system with an outdoor unit and 5 indoor heads. Keith introduced himself and gave me the game plan, then Will installed the kitchen unit and G installed the first bedroom unit. Then Keith was at the breaker box assessing and adjusting. Then Will was outside, then into the crawlspace, then back outside and advised me that the line set would be best on the outside. Done! When G finished the bedroom head, he was then outside, then disappeared into the cellar where he directed and attached all line sets to the 5 zone branch box with Will on assist. Patrick and Sam were scoping out the 18k Btu living room unit and the upstairs 9k and 6k. What to do? Go this way or that? Instead of going upstairs by the chimney, they arrived at an "inside the closet and through the attic approach" that was perfect for the install. Sam went above and beyond giving me a heads-up on my under-built ceiling joists in the attic so I can address them this summer. Patrick's ability to look me in the eyes and go step by step to explain the plan to me...and then to pull it off...was just great to experience! The constant movement of all installers was incredible. Ray was the rockstar who held court in the side yard preparing and installing the 48kBtu outdoor unit. Two work tables were just enough to provide a landing zone for Ray's tools and supplies that everyone would tap into throughout the day. Ray's hands were on every part of the action in the side yard. He was up and down the ladders and across the yard: urging, adjusting, fitting and finishing, all to get to the point when he and Keith made the big move and placed the outside unit up on the stand. The team work between all members was great to live with all day yesterday! Will and Ray; Ray and Keith; Patrick and Sam; G and Will; Patrick and Keith; Sam and G. Around 3PM I said to Patrick, "Man, a lot of steps to this installation!" He pulled out his phone and said, "I have 17,000 steps in already today!" At the end of the day, Patrick took me around to all of the heads explaining what I needed to know as Keith checked temps and assured perfection. Again, team work was the outstanding component of this installation by six extremely talented men. However, on every team there has to be that one MVP, that one who on this particular day who was the brightest light! From where I was standing, G was the man who kept at his own work throughout the day, but it paled in the numbers of assists he gave to everyone else to make their day just that more productive! I have led teams of 50 people picking and bringing to storage over 3,000 bushels of apples a day through many harvest seasons. We have pressed 1500 gallons of cider an hour and bottled 27,000 gallons on our biggest day. I know teamwork. This particular group of men on LaPlante Electric Mini-Splits Installation team is the best I have ever seen. Can’t wait to see the LaPlante Electric Solar Installers work some more Magic!