4 Star Review By Deymeon McAlpine
Okay, I want to start off by saying this 4-star review is 100% because of Ashlee, not necessarily Kay as a company. About nine years ago, I purchased my wife's engagement ring and wedding band there. Over time, the diamonds in her band damaged the ring. We have a lifetime warranty with Kay, but we got the news that Kay cannot repair or replace the ring. My wife was rightly devastated and wanted nothing to do with Kay ever again. Ashlee has been single-handedly mending this relationship over the weeks. She has worked every option, been there to listen to my wife's wants and needs, and come up with a solution to losing the ring she loved so dearly. Kay, you better do whatever you can to keep this one because if Ashlee leaves, someone else will scoop her up quickly. To anyone reading this who is going to Kay at the Avenue, ask for Ashlee. She may not know everything yet, but when she says she will find out, she does and is excellent at following up. We have tested her by asking every warranty question, finding diamonds, looking at bands, and creating custom bands. At no time did she seem annoyed; she was empathic to our situation and eager to make everything right. Ashlee has been such a pleasure. What was going to be a 2-star rating because of Kay's failure be able to live up to their "Lifetime" warranty claim is now a 4-star because of Ashlee (who is a 5-star employee). Still, I cannot give 5 stars because this should have easily been solved under warranty, and my wife should not have been upset. That is why I paid for a "Lifetime" Warranty.