The hearing aids I purchased at another location were just too uncomfortable to wear so it seemed I'd made a mistake in the purchase. After 2 years I decided to try another audiologist, Dr. Carroll. The difference in approach and attentiveness to the problems I was having has now made a rather expensive purchase worthwhile and my family life much less strained. Dr. Carroll is a professional and cares about the success of her patients. Not only has the comfort issue been resolved but Dr. Carroll has given me confidence in having an understanding and professional source of help in the future.