First Interstate Bank

First Interstate Bank on Hwy 20 in Bend has been friendly and helpful during the rapid decline of my parents’ health requiring me to take over their finances and ultimately settle their estate. Kellyn and Morgan both explained options in terms that I could understand and helped me set things up efficiently. When something could not be done for legal or other reasons, they provided alternative methods. They also provided a notary when my own bank of 30 years refused to do so. I did encounter tellers in this bank that were unfamiliar with how to do certain things that I needed but each time a coworker happily assisted and promptly had me on my way to do other things.

Great experience the other day at First Interstate bank! It’s so refreshing to see employees there are genuinely happy to be helping you with your transaction, and not just going through the motions like I’ve experienced at some other banks. The man assisting me (Austin I think) was friendly, helpful, and quick to complete my transaction. 10/10 experience.

Good service, excellent employees, positive environment, overall a very good experience banking with First Interstate. Especially appreciated the attentiveness and help of the branch manager!