When Kristen Portell and Michael Hancock relaunched KM Custom Construction, they weren’t just reigniting a business—they were setting a new standard in the local construction industry. Rooted in integrity, transparency, and a deep commitment to craftsmanship, this dynamic duo is reshaping what it means to be a trustworthy contractor serving the Collinsville-Triad area.
A Journey 25 Years in the Making
Michael isn’t new to construction. With over 25 years of experience under his tool belt, he’s built homes from the ground up and tackled everything from intricate custom pieces to full-scale remodels. Originally from Southern Illinois, Michael owned his own construction business before life took him in a different direction—including an unexpected stint as a prison guard in Missouri. But construction was always his true calling.
Kristen, on the other hand, brings her own unique flair to the business. After leaving her corporate job in early 2024, she jumped in to manage the books, handle client relations, and even assist with project bids. Together, they form a powerhouse team, balancing Michael’s hands-on expertise with Kristen’s organizational savvy.
The Rebirth of a Dream
In October 2024,KM Custom Construction officially relaunched, with a renewed focus on honesty and craftsmanship. Their services cover everything from custom outdoor kitchens and fireplaces to complete indoor renovations. Michael excels at creating beautiful, custom spaces that reflect each client’s unique vision. But what truly sets them apart is their willingness to tackle any job—big or small—with the same level of care and professionalism.
A Business Built on Integrity
What makes KM Custom Construction stand out isn’t just their skill—it’s their commitment to integrity. Kristin and Michael believe in being upfront with their clients about what’s possible and what isn’t. If a client’s vision has structural or logistical challenges, they don’t sugarcoat it. Instead, they collaborate to find creative solutions, ensuring the final result meets (and often exceeds) expectations.
This honest approach extends to their pricing as well. Every bid is broken down transparently, so clients know exactly where their money is going. Whether it’s selecting a specific backsplash or navigating unexpected challenges, Kristen and Michael keep their clients in the loop every step of the way. No hidden fees. No surprise charges. Just honest, quality work.
Treating Employees Like Family
Having both experienced the pitfalls of the corporate world, Kristen and Michael are passionate about fostering a positive work environment. Their philosophy is simple: treat employees like people, not numbers. They’ve recently hired two new team members and are committed to providing them with the training, support, and respect they need to succeed.
For KM Custom Construction, taking care of their team isn’t just good business—it’s a reflection of their values. They believe that when employees feel valued and supported, it shows in the quality of their work and the satisfaction of their clients.
Growing with the Community
Based in Rosewood Heights, Kristen and Michael are excited to expand their reach into Collinsville – Triad area and beyond. As their business grows, so does their commitment to the community.
For now, KM Custom Construction is thriving thanks to word-of-mouth referrals and an active presence on Facebook. But with their track record of success and unwavering dedication to integrity, it won’t be long before they’re a household name in the Collinsville-Triad area.
Why Choose KM Construction?
If you’re looking for a construction company that values honesty, transparency, and craftsmanship, KM Custom Construction is the team for you. They don’t just build houses—they build relationships, trust, and beautiful spaces that stand the test of time.
Whether you’re planning a small bathroom remodel or a custom-built home, Kristen and Michael are ready to bring your vision to life—with integrity at every step.
Connect with KM Custom Construction on Facebook to see their latest projects and get in touch for your next renovation!