Skip to main content

Contact Rick's RV Chicago

Have a question or want to work together? We'd love to hear from you.

Add more details (optional)
Rick's RV Chicago

4.9 237 reviews on WhirLocal

Unbelievably Awesome Jayco 1207 Repair

We are new campers and last summer we purchased our first camper to replace our many year's of tent-camping. We have a 2008 Jayco model 1207 pop-up camper that had extensive mouse damage to our canvas & needed a total replacement. Not the best way to finish our 1st year. Luckily our insurance covered this expense, minus our $250 deductible. Unfortunately, our insurance agent recommended us to get the quote from another dealer further downstate because they were a regular service business with their insurance. We got the quote, got our insurance check, took the camper to them. A couple days later, they called and said they could not get a canvas because they were not a Jayco dealer (I think they should've known this prior to us doing anything with them and was not happy). I picked the camper back up and brought home. I called Rick's RV the following Monday. I talked to Debbie and I felt much more at ease about the situation as she explained that they could repair my camper. I was pleasantly surprised when Rick's RV quote came back less than what I had already received so I did not have to worry about an insurance addendum to try to get more money. Diane was very quick to email me quotes on the additional repairs that I wanted to get done (not pertaining to our mouse damage). I felt the repair prices were phenomenal and nowhere near as expensive as I was prepared for. I talked several times on the phone with Debbie and Diane, and each time I talked with them, I could tell they enjoyed helping their customers. I brought the camper in for repairs and was expecting it to be gone for a few weeks to a month. It was complete in 3 days and it turned out more beautiful than I expected. Nick G. was our technician and his work is incredible. I could not have asked for a more professional job on our repair work! From my 1st call to Debbie to the final completion of the repairs have such a large smile on my face on a job well done! They made me a life long "new" loyal customer to Rick's RV and I can't wait to try to talk my wife into letting me upgrade :) Thank you Debbie, thank you Debbie, thank you Nick!!!!!

CM
Chris M. Posted on WhirLocal

More Reviews of Rick's RV Chicago

All Reviews
  • Feb 23, 2020

    Warranty service

    Rick’s service department was terrific after purchase in April 2019 (Tech - Darryl) and also during our first return visit for warranty work in November. Diane (service writer) and Pat (Tech) did a thorough and quick turn around once all parts were received from manufacturer(s). Diane kept us up to date on where our unit was in the process and what the next steps would be. They completed everything that was requested and were a pleasure to work with.

    James H. Read Review
  • Jan 2, 2020

    Purchase & Service

    I purchased a Jayco Travel trailer back in Oct. of 2019 from Paul @ Ricks RV Chicago. Paul in sales and the finance officer that attended us were extremely helpful and hassle free . A couple months went by and with the RV being our 1st we had multiple trouble shooing and standard operational questions from week 1. All our questions and concerns were addressed and resolve successfully by the service dept. A big shot out and thank you for Diane and the Tech Jeremie for being awesome

    Isidro C. Read Review
  • Dec 23, 2019

    Service

    Everyone was great from buying the new pop up camper, to some minor repairs. Treated very good. Would highly recommend going to Ricks for all your camper needs.

    Neal N. Read Review
  • Dec 3, 2019

    Excellent Buying and Installation Experience

    I recently purchased a Ranch Lid for my Silverado, during the purchase Brian was excellent explaining the options available and time frame for delivery since it was painted to match my truck. Excellent communication throughout the entire process, I also purchased Swing-away Cases for under the lid. I installed the cases myself prior to the lid’s arrival. The installation by Nick was professional and quality workmanship. I could not be more pleased with the whole experience. Highly recommend this dealership.

    Greg P. Read Review
  • Nov 23, 2019

    Awesome service

    Hands down the best place to purchase and get your RV fixed. Awesome staff and great prices!

    Matt B. Read Review