Disappointed Customer

If there were a minus rating that is what I would give this business. My husband and I flew from Ma to Joliet to purchase a "brand new" 2018 Jayco Seneca after speaking with Brian the owners nephew several times on the phone regarding this purchase. We wanted to make sure that this "brand new" RV was everything that we wanted and expected from a "brand new" RV. Brian assured us that it was. We decided to go through with the purchase and put down the required down payment. When we arrived at the airport we were greeted by the sales manager Jim who drove us to the dealership. When we finally got to see what we purchased we were a little less then pleased. The interior was very cheap. The door to the bathroom was chipped along the bottom, there was a huge scratch along the outside of the RV. We had a washer/dryer combo installed in the bedroom closet; the doors don't close all the way. That's minor compared to what happened next. We finalized the paperwork, purchased additional insurance, (thank goodness!). On our way back home about 100 miles in our engine light came on. So we called the roadside assistance as instructed. The RV tech said to continue on didn't seem serious if another light comes on call back, another orange engine light came on and then a red engine light came on and we started to lose power. So we had to pull over. We called roadside assistance again and needed to be towed to the nearest freightliner service center which was 16 miles away. We waited about 6 hours stranded in a parking lot. We froze, we were told by the dealership that we could use the gas as a main source of heat, well it isn't, we found out later that it is a secondary source. When the tow truck driver arrived hours later he hooked up our brand new RV to the tow truck incorrectly; as this is a Allison Diesel transmission and in order to tow it correctly the driveshaft must be disconnected first. The next day we contacted the Allison headquarters and district manager who confirmed that towing our brand new RV this way could cause serious transmission damage. We contacted Ricks RV and spoke to Brian several times throughout the coarse of the two days we were stuck in Ohio and voiced our concerns regarding the engine lights, the transmission and our conversation with the Allison headquarters district manager. In addition to the engines lights going on, the RV being towed incorrectly, the inside started falling apart. The bedroom door hook broke and the door came flying opened and smashing the wall. The drawers all flew open, some of the drawers are on crooked. The back window came flying open as we were traveling, the metal filters under the microwave came flying off. There were bugs in the folds of the curtain above the cab. The linoleum looks as though it has water stains on it. Metal fragments were everywhere! We relayed all this to Brian and told him this was unacceptable and he apologized and was willing to take the RV back. The engine problem was faulty wiring.Then he said he wouldn't take it back. He told my husband as far as the transmission goes why worry, we have a warrantee anyways. We preceded on our way home and the shifting light (illuminated wrench on control panel) came on, my husband again called Brian who said not to worry. My husband was finally able to get it to shift and we made it home. My husband has since checked the engine/transmission fluids and has noticed metallic fragments in that now. My husband has consulted with a locale Freightliner dealer who told us most likely because of the way our RV was towed that this could void our Allison Transmission warrantee. We purchased a new RV so that we wouldn't have any problems and feel safe driving a brand new RV, now we have to worry about engine and transmission failure and putting our family in danger. I feel Rick's RV was well aware of all these problems. We paid over 170,000 for a lemon!

Written by Jayne G. on November 23rd, 2018

Reviewing: Bought a New RV

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