AMAZING customer service! I was having issues with the online banking app. I went into the Southlands branch and was immediately greeted by the bank teller who was happy to help. She then asked her manager Trina C. for some assistance. Trina was so kind, understanding and willing to help, she even called the customer service line herself. She not only got the answers I was looking for but offered her card in case I had any additional issues(which I did and she was super responsive). I have banked with Fitzsimons Since I was a teenager and I have always had a great experience but this was by far THE BEST customer service I have ever received. Thank you so much to Trina and her team!
My husband died last February. I had not been the keeper of our accounts and needed some guidance for sure. I promptly went to see Trina Clark, the Branch Manger. I had met her when we opened the accounts. She sat me down and reassured me that it was going to be okay! After walking me through what I needed to know, she made it very clear if I needed anything, she would always be there to help! I felt like I had just met my best friend!
Yes, I did need help again and because Trina was with another customer, I spoke with Claudia. She was so patient (I really need that), very sweet and most important efficient. Most of the business was handled but we had a problem with one last thing. Trina came to the rescue and solved the issue. Claudia and Trina are truly the BEST! Can't thank them enough for solving the problem and making me feel like I can always count on them!
